Lo más llamativo de éste hotel es el increíble colectivo de animadores,cuidenlos pq da vida al hotel.
11.07.2026
El servicio de camareros, toallas, limpieza,tenían la habitación hecha a media mañana!!! La recepción, gracias a Bartolo por la habitación y hacernos nuestra estancia muy cómoda, por supuesto ese equipo de animación que es espectacular y sus actuaciones por la noche que son de 10!!!En general instalaciones correctas, muy cómodo,espacios muy bonitos, el trasporte a la playa. El personal muy amable y siempre pendiente del cliente. El Restaurante Olé, muy bueno todo! Han sido unas buenas vacaciones, repetiremos sin duda!
El bufét quizás un poco corto al medio día en comida Española respecto algún guisadito caldoso de patatas o legumbres para mi gusto, quizás se enfoquen en el turismo extranjero
11.07.2026
Lovely family holiday
Lovely hotel. Staff were all warm and very friendly. Service was great. Buffet was extensive and all freshly cooked in front of you. The hotel was extremely clean and well looked after. We had a lovely family holiday and I would highly recommend staying here
Corridors could be noisy at night.
06.07.2026
Absolutely excellent
Excellent property
N/a
05.07.2026
A nice hotel but could have better food in the evening
This is our first time at this hotel we have stayed at many riu hotels before this one wasn’t the best. Most of the staff were very nice especially the bar staff and the cleaners especially Angelica. The restaurant staff were ok but some of them were not particularly friendly and often forgot to ask us if we wanted water with our meal. The dinners at night were barely warm and most of the veg was almost cold. The room was great we had a two bedroom room it gave us plenty of space and the cleanliness was superb. We didn’t rate the entertainment but a lot of guests did we found it quite amateurish.
The area outside of the hotel wasn’t great no cafes or bars nearby it was near a bus stop and the hotel had a free bus to the beach daily. I don’t think we will return that’s just our personal choice.
27.06.2026
Great hotel
This is a great hotel in a good location in playa del inglis ,the food was absolutely superb for an all inclusive hotel ,lots to choose from and very well cooked every day ,the pool is big enough with the only very slight issue is the shades that can be drawn back by staff ,we found it easier just to get beds with the smaller shades as there was some issues with people requiring shades open or closed which was entertainment in itself .older beds need replaced though but this has already started ,the staff were exceptional ,we had an incident with my daughter being unwell and they were on the scene immediately making sure everything was ok ,from lifeguards to management which was very reassuring ,the shuttle bus is a must and gets you to the beach and back easily ,the surrounding area has bars and restaurants nearby also .i would definitely recommend this hotel for a holiday
27.06.2026
El todo incluido
El horario de la cena
23.06.2026
RIU is always RIU ????
Exceptional stay!
We can only give this RIU hotel the highest rating. Everything was perfect from start to finish: the facilities were beautiful, well maintained, and spotlessly clean at all times. Our room was spacious, comfortable, and equipped with everything we needed for a truly relaxing stay.
A special mention goes to the food, which was excellent throughout our stay. The variety and quality were outstanding, with plenty of options to suit every taste. The staff were equally impressive—friendly, professional, attentive, and always ready to help with a smile.
A heartfelt thank you to Ada at the reception desk, whose kindness, professionalism, and genuine care made our experience even more enjoyable. She is a real asset to the hotel.
We highly recommend this RIU hotel and look forward to returning in the future. Five stars all the way! ⭐⭐⭐⭐⭐
23.06.2026
Good but could be better
Check in and reception were very good and knowledgeable and efficient
Room was good sized but could do with a few changes, for example bath towels are very small, toilet paper is very low quality, no plug sockets near a mirror and it could have done with another work surface/desk area.
Food was average, some days better than others. Some items were of very low quality, for example the burgers were very gristly. Some days would be heavily loaded to one particular meat so if you didn’t like that particular meat, choices became limited
General service of the hotel could be improved. Compared to other Rius I have stayed in I felt this one lacked the personal touch. It’s more of a ‘do it yourself’ attitude rather than people wanting to help you. For example, you don’t get offered a drink at dinner, it’s self service and there aren’t people around the pool wanting to help you with sunbeds or parasols. These are minor issues and not a huge problem. But when on holiday I feel like they are nice to have.
Overall for the price paid we think it was good value but just a few tweaks would make this hotel even better and make us more likely to want to return. Currently we are glad we went and would return to Gran Canaria but not to this hotel
20.06.2026
.
Overall good for food and drinks. Cocktails were machine made which was poor. the evening entertainment was very poor.
19.06.2026
Great hotel
We have had a great time at this hotel.
Plenty of sunloungers but yes the best areas are took very very very early.
The food has been fantastic! Really impressed!
Everything has been great except really the area wasn’t really for us as not much to do.
We visited the lighthouse area which was nice and also the Palmitos park which was the highlight of the trip.
16.06.2026
Everything was great except sunbeds crammed in close
Checked in (around 21:30) easy and quick.
Shown to lovely large room on 7th (top) floor.
Went to restaurant at 22:00pm they had saved a soup/salad for us (thanks, much appreciated).
Rooms
Black out curtains really good, noise level very good, could hear the main road but wasn't an issue. Air con and fan keeps room cool. Plenty of hangers and space for clothes and tea/coffee/fridge.
Pool Area
The Pool was absolutely lovely. The warmest one I think I've had. Heated salt water. Sun beds are all crammed in, so you can hear the person next to you, and struggle to get on the damb thing, as there is no room to move them. This is the only thing we didn't really like. Sunbeds around pool are reserved at 6am... another thing we don't like. Wasn't really a problem for us, as we always found somewhere and sometimes didn't go to pool until around 11am. Aquafit everyday at 12 is good fun.
Food
Really good, as you would expect, can be quite repetitive, but as a fish/chicken salad lover, I was happy.
Drinks
Cocktails not too bad, not the best but better than some hotels. Red wine in the restaurant was drinkable. Spirits were ok (only tried Vodka and rum though). Help yourself to wine, beer and soft drinks all day long. Water bottles available from bar to help yourself.
Restaurants
Usual main buffet and then 2 A-la Carte (bookable), One Asian and one Spanish. There are 2 sittings either 18:30 or 20:30. We had no trouble booking and went to the 20:30 sitting at both restaurants. Asian was horrible, the meat was all dry and hard. Spanish was nice.
Gym
Used the gym once and it was ok.
Evening entertainment
Most of the time it was good from what we saw. The Riu party (white or Neon rotating), was brilliant.
Daytime activities
Usual darts, bingo, archery etc but I didn't partake in any of those.
Resort
Not related to the hotel, obviously, but still important. We did think the resort itself was a bit dirty, and grubby. When walking to the Dunes one day we saw human excrement on the pavement with toilet roll. On more than one occasion, what looked like vomit. It seems no one cleans the pavements, unlike some cleaner resorts, that I have been to. For this reason we would not go back to this resort.
16.06.2026
Great service
As expected another great stay at a RIU hotel with great service from all the staff throughout the hotel
14.06.2026
Prima hotel
Het eten en drinken was perfect de kamer ook gewoon goed
Na uitchecken kon je nog heerlijk douchen
Niets
14.06.2026
Excellent hotel
Everything about the hotel is good which is why we keep going back for another holiday. Cleanliness is faultless, Rooms are large and food very good. The animators and fitness staff put on lots og activities.
13.06.2026
Placentero
El servicio
La comida
13.06.2026
Lovely stay
This was our second stay at the Papayas, we weren’t disappointed, the staff are the hotels greatest asset, they are all very welcoming, polite and helpful. The food was really good , drinks were good especially the calypso coffee. Would say my only disappointment was the entertainment , some nights it was amazing with the acrobat teams other nights it was very repetitive, but wouldn’t stop me going back. Great holiday for couples and families.
10.06.2026
Great resort
Third time at this resort, everything as you would expect from a 4.5 star resort. Always plenty of loungers available throughout the day, room spotless, food quality and variety very good.
10.06.2026
Chilled holiday ????
The hotel is lovely from the staff reception, bar, restaurant, chefs and house keepers they were all attentive n happy blooming hard workers. Shout out to the chef who kept cooking the fish they were cooked to perfection. The entertainment guys were full of beans 24/7 great bunch you have there. The rock show was fantastic ????take a bow ????.Hotel was immaculate.
Only 1 slight criticism the food was quite repetitive, I love chicken and fish. My partner doesn't like fish or pork and the 1 day there was 4 different porks, and not much else he fancied so he had pasta. But overall we really enjoyed so thankyou for making our holiday chilled
08.06.2026
Muy caro para lo que realmente es.
La habitación y la piscina
Pague por estar el fin de semana de viernes a domingo, sin embargo el precio que pagué me parece elevado, hice el check out (a las 12:00) hasta cuando te dejaban, y no me dejaron pasar el día en la piscina (si así lo quería tenía que pagar 50€ más por persona) , o sea en realidad me di cuenta que había pagado dos días del alojamiento y no tres. La comida siempre era la misma variaba muy muy poco, entonces el precio me parece bastante caro y elevado para el poco tiempo que estuvimos.
Deberían al menos dejarte pasar lo que queda de día en la piscina por los tres días que pague.
08.06.2026
Excellent hotel Amazing Staff would ???? recommend
Excellent hotel Amazing Staff would ???? recommend it for couples and family holiday food was amazing animation team were great
07.06.2026
Personal de 10
El personal del hotel es muy amable, así como el equipo de animación, siempre muy pendientes de los huéspedes.
La calidad de los restaurantes temáticos no es demasiado alta.
07.06.2026
Another great stay at Riu Papayas
service was impeccable from choice of room, pool service and food. Spotlessly clean. All staff were friendle and helpful. I have been to Riu hotels and find them all of the same quality and excelent service, will have no hesitation of booking another holiday at the Papayas or any other Riu hotel.
Tahnk you for another amazinf holiday.
06.06.2026
GREAT HOTEL ...
Food choice was fantastic to the point we didnt eat out ! Asian Restaurant on site food was incredible....Hotel very clean...staff cannot do enough for you ... fresh towels for pool and room every day
06.06.2026
Lovely 2nd visit
Lovely hotel. Great staff. Mini bus to beach. White night and neon night. No extra charge towel/safe
03.06.2026
Excellent ????
Absolutely wonderful hotel . Everyone of the staff were friendly and hard working .
The entertainment team were wonderful and so professional. The restaurant team work so hard to give the most amazing food with lots of choice . I would recommend this hotel . This is our second stay and will be back thank for a lovely holiday ????
02.06.2026
ok
The breakfast bacon was uncooked on several occassions
As we are an 80 year old couple it would have been nice to be closer than the end rooms on the building we found this very stressful
02.06.2026
Mixed Thoughts
Returned a few weeks ago with mixed feelings , not quite what we expected for a RUI , the evening entertainment was pretty dire where the acts wouldnt get a gig in a working mans club , the place is huge and have only 2 seated bar areas so you have to down early to get a seat , there is no inside bar area either so if its raining or turning chilly a night as it was some nights your stuck. On the upside the food was plenty full and of a good standard , The Chinese themed restaurant is worth a visit if you can get booked in. The reception staff are very helpful as we had issues with the safe and our key card not working on a few occasions and was dealt with very promptly. Getting a sun bed was no problem we managed to get the same spot for the whole week with no silly get up times . Entertainment team were always working hard to keep people entertained if you wanted to be , Cant comment on the white party as didnt make it due to travel times but looks like plenty form the hotel did go . Relaxing atmosphere all week , would I return probably not although it was a nice relaxing week . If you go out of the hotel turn right about a 2 minute walk there is a set of bars on the left what are set back showing all football etc etc the Holland bar is well worth a visit cracking pint of Heineken for 4 euros . Made a few trips to Jumas where loads of shops and bars , ate down there 2 nights , prices same as UK to be honest but a nice change .
01.06.2026
La verdad que la comida estaba muy rica, el restaurante oriental no merece la pena, la comida de muy poca calidad y el sushi no tenia nada de sabor. El hotel en general muy bien y el personal súper atento.
El restaurante oriental, no merece la pena reservar.
01.06.2026
Recomendando
Destacar el personal de 10 desde los recepcionistas hasta los camareros, amables, atentos…todo muy limpio y bien organizado, la comida buena, algo normalito. Habitaciones amplias
Por decir algo, los colchones por lo menos los de mi habitación incómodos, se nota el hundimiento.
31.05.2026
Un buen sitio de vacaciones
Todo en general
Por poner un pero, la comida es más mirada para los extranjeros, pero era buena
30.05.2026
NEVER AGAIN!! / HIGHLY NOT RECOMMENDED!!
Nothing
Room- EXTREMELY NOISE
FOOD: THE SAME FOOD LUNCH/ DINNER EVERY DAY!!!!!
POOR QUALITY/ CHOICE
THEY CHARGE €28 per hour for late check out!!!!
SACK THE MANAGER!!DISGRACE!!ROBBERY!!
21.05.2026
Recomendable
El ambiente en general en el Hotel.
En la comida había muchos fritos.
18.05.2026
Uitstekend hotel
Zeer mooi en net hotel . Zwembad met bar en meer dan voldoende ligplaatsen . Het all inclusive eten en drinken is prima . De kamer was groot en schoon . Er was de gehele dag door entertainment . Het entertainment team en het overige personeel zeer vriendelijk.
Eigenlijk niets
17.05.2026
Experiencia increible
Te hacen sentir como en casa, gente encantadora y profesional, siempre les encontrarás con una sonrisa en la cara desde la gente de recepción, animación y hasta acabar por el personal de limpieza del hotel. Ha sido una bonita experiencia para volver a repetir cuando surja otra posibilidad, nos hemos ido encantados tanto yo como mi pareja, las actuaciones y shows por parte de la gente de animación fueron espectaculares junto a las coreografias.
Por ponerle un pero que la verdad es complicado, se le pondria al vino que tienen para servir a los clientes siendo de cañero, fuimos a cenar al Olé al español un par de veces y sinceramente cuando comes a la carta los excelentes menús que nos sirvieron pues una copa de Rioja pues se echa de menos la verdad y no tomar ese vino con esos menú. Otro punto a mencionar, la falta de baños para los clientes cuando se dispone de 3 restaurantes a la gente le gusta ir al servicio en el restaurante en el que estás en ese momento no tener que salir del restaurante para poder ir al servicio.
13.05.2026
bien mais..
personnel très gentil , situation géographique
hôtel bruyant, des 6h du matin bruits dans les couloirs des femmes de ménage, très mal insonorisé porte de chambre pas hermétique lumière du couloir dans la chambre toute la nuit!
hôtel ayant besoin dune rénovation assez vite
13.05.2026
Tout
(Animation, emplacement, serveurs et nourriture)
La chasse d'eau coulait en continu de temps en temps après tirage. Chambre 403
13.05.2026
10 estrelas!
O hotel é ótimo, super completo, funcionários super simpáticos, ambiente super tranquilo, comodidades boas também, as refeições também ótimas, muita variedade de comida.
Recomendamos e certamente voltaremos.
13.05.2026
Confortable y muy cómodo
El personal muy atento y cordial
12.05.2026
Naprosto vyjímečný hotel s vysokým standardem. Hotel je čistý. Jak společné prostory, tak i pokoje působí, jako by byl hotel úplně nový, zážitek podtrhuje exkluzivní výběr jídla, drinků a k tomu úžasný a přátelský personál. Ve srovnání s jinými hotely, které jsem na Kanárských ostrovech již navštívil, byl tento s přehledem nejlepší! Určitě se sem opět vrátím.
11.05.2026
Maravillosa desconexión
La piscina bastante amplia, los cócteles estaban buenos, con hielo picado no los típicos de máquina solo. Animaciones con mucha frecuencia como aquagym y los animadores muy agradables.
Algo positivo de la piscina es que está delimitada, y solo se puede estar con colchonetas y pelotas en una zona.
Tiene buffet asiático que a mí particularmente me gustó, no es enorme pero para 1 o 2 noches es perfecto (hay que reservar con antelación).
El almuerzo y la cena bastante variadas, tiene de todo y pizzas en todo momento.
Para los canarios he de decir que no es el típico hotel para guiris que solo te ponen su música y ambientada para ellos, me sentí muy cómoda en ese sentido.
Las habitaciones están genial, me tocó la familiar y es muy grande. Camas cómodas y sin ruido externo.
Sin duda volvería, mi estancia fue muy buena
Poco puedo decir que no me haya gustado, pero si tengo que recalcar algo es la poca variedad del desayuno, sobre todo en bollería.
07.05.2026
zadowalający
ogród
surowo wykończone pokoje, zepsuty sprzęt w siłowni, dużo ludzi, mało leżaków
07.05.2026
Un des meilleurs hotels que j ai fait
Tout était très bien animation au top ,nourriture top , très propre tout était parfait
La piscine froide et le sol de la piscine très glissant beaucoup de personnes tombaient malgré que c était indiqué que le sol était glissant les animateurs enlevaient toujours l eau mais je pense que cela ne suffisait pas
06.05.2026
Todo: la ubicación, las habitaciones eran amplias, la comida del bufet era muy variada, instalaciones inmejorables, el personal era super amable y te ayudaba en todo. Muchas actividades a todas horas. La piscina es grande y tiene muchas hamacas. Estaba super limpio y cuidado
Por poner un defecto el parking tenía pocas plazas para la cantidad de gente que se aloja
04.05.2026
maravilloso
Me gustó todo en general. Comida muy buena. Instalaciones muy buenas y personal muuuy amable
04.05.2026
Especialmente a limpeza e a simpatia dos colaboradores.
A limpeza estava irrepreensível, é difícil encontrar outro hotel que faça melhor.
Parabéns a toda a equipa.
Não posso registar nada.
04.05.2026
Un finde para repetir
Me gustó la atención recibida desde q llegamos a la recepción, habitación limpia, animación,todo estuvo bien,y el aparcamiento
No hay comentarios negativos,estuvo todo bien
04.05.2026
Comida, habitación, personal
Poco aparcamiento
04.05.2026
Muy bien
Las instalaciones, la ubicación, el personal
No es culpa del hotel, pero tenía otras expectativa… habían muchas/demasiadas personas mayores
03.05.2026
Très chère qualité prix
Proche de lá ville
L’assistant de Tv
30.04.2026
Die Unterkunft überzeugte durch ihre zentrale Lage, das besonders herzliche Serviceteam und die angenehm entspannte, gut
Die Unterkunft hat mir besonders wegen ihrer Lage gefallen, man konnte alles bequem zu Fuss erreichen. Ganz besonders hervorheben möchte ich das Serviceteam: Die Mitarbeitenden waren ausserordentlich freundlich, aufmerksam und sind sehr herzlich mit meiner einjährigen Tochter umgegangen. Aber auch die Geschäftsführung und das gesamte Team haben einen sehr positiven Eindruck hinterlassen. Trotz der Grösse der Anlage und des Pools war es nie überlaufen, alles wirkte sehr gut organisiert und angenehm entspannt.
29.04.2026
we had an amazing time at this hotel and would definately go back to this hotel.
the food was very good for an all inclusive ,hotel clean , rooms lovely and cleaned every day. entertainment team done an excelent job.
27.04.2026
normal
Ya conozco el hotel y el servicio y la comida siguen en su línea.
Los colchones están deformados por el uso en la misma posición.
26.04.2026
Great hotel
Friendly staff and helped with my query really quickly. Food great, good choice and plenty of it. Entertainment catered for everyones taste. Aqua gym classes were good fun. Rooms spotless. Walking distance to Maspalomas beach. Would def visit again.
Nothing
25.04.2026
I like that the beer and wine are on draft for you to pour on your own. Food at buffet was very tasty. Pool was nice and lots of chairs available.
Pool too close to parking/road, didn’t feel like an escape. The other two restaurants were disappointing for food.
25.04.2026
Espectacular
Me encantó todo, la comida buenísima, el personal muy amable
20.04.2026
Enjoyable stay
3rd visit and will be back. High standard of cleanliness. Staff helpful and excellent entertainment team. Great food choice options.
18.04.2026
Great accommodation Top notch mojitos
We had a wonderful time here with our family. The staff and the bars were first class. I loved how they always cleared dirty used plates and glasses from your table. It was all run very efficiently and in a friendly welcoming way The buffet food was fine lots of salad choices but the meet and fish sometimes erred on the overcooked side The Asian style restaurant was very good and we visited twice. The Spanish surprisingly was very disappointing with lots of very mushy food and unlabeled dishes which you had to guess what they were. In fact all the restaurants had very few labels and some food was labeled wrongly. Ie label says calamari but in front could be chicken or onion For these reasons I would only score the food 3. My favourites were the Canary potatoes and mojo sauce, the selection of breads and pastries and the breakfasts.
18.04.2026
Ok hotel but needs improvements to be as good as other riu hotels
Plenty of sun loungers .. more than Iv seen at any hotel
No iron at all on the property .. no straws even for cocktails or soft drinks ..food the same selection each day
18.04.2026
Relaxing Easter holiday
A clean, full-service hotel where it's easy to enjoy yourself, eat well, and recharge your batteries. Friendly and helpful staff.
12.04.2026
En general la estancia estuvo bien
El personal muy atento, las instalaciones están bien y las comidas normal.
El sillón de la habitación muy mal y la cama y almohadas mal también.
12.04.2026
mucho dinero para tan poca cosa
limpieza y ubicación
la comida, tiene poca instalaciones para recrearte y los recepcionista super mal educados
12.04.2026
No premium drinks!
My wife, daughter and I have previously stayed at a RIU hotel in Torremolinos and we were delighted that they had premium branded drinks. They had the same at RIU Gran Canaria. Not at RIU Papayas! A shame that there are different drink offerings as you would expect the same at any RIU hotel.
11.04.2026
TR
EN.png)
