Great wee place let down by a few small things.
Good location and friendly staff.
Poor showers, no dairy-free spread at breakfast.
10.07.2026
Outdated and no hot water
Nice location and the bar is ok
Unfortunately, I can’t recommend this hotel based on my experience.
The room felt tired and in need of refurbishment, with outdated décor and a dated bathroom. The bed covers had visible stains, which wasn’t a great first impression. The shower was another disappointment, with very low water pressure and no hot water on the morning I was checking out.
The final issue came at breakfast. Despite being a hotel guest, I was told I wasn’t a resident and was charged for breakfast. I was in a hurry, so rather than argue, I paid and left. It was a frustrating way to end my stay.
Overall, the hotel has potential, but the cleanliness, maintenance, and customer service all need significant improvement.
09.07.2026
Bien situé. Bon petit déjeuner.
Chambre vieillotte, pas nettoyée impeccablement
09.07.2026
No hot water, no staff on site to help
We have stayed here before
Great location for the Neptunes staircase
We had no hot water. It wasn’t even warm. Apparently the boiler broke. Thiis delayed us by almost 2 hours and they couldn’t come up with a solution until we kept calling and going hi reception
09.07.2026
Ein sehr schöner erholsamer Aufenthalt
Tolle Lage direkt am Kanal, was aber dennoch sehr ruhig gelegen war, super nettes Personal, hatten unseren 13. Hochzeitstag und alle waren sehr freundlich ☺️. Wir hatten ein totes Zimmer. Sheetal eine sehr nette Mitarbeiterin hat uns ein Stück Hochzeitstagstorte (????) gebracht. Das Hotel ist etwas in sie Jahre gekommen und bräuchte hier und da ein wenig Zuwendung, aber es war dennoch rundum schön. Vielen Dank an alle ????
08.07.2026
Nice room, view of canal and clean. Comfortable beds. Breakfast , continental choice to start then a nice menu of cooked breakfast to choose from which was delicious (Eggs Royale) . Staff very friendly and helpful ????
08.07.2026
Hôtel sympathique au calme.
L’hôtel semble vieillot, mais la chambre était spacieuse et confortable avec une belle terrasse avec vue sur le Caledonian Canal. Le petit déjeuner était copieux et le salon-bar très agréable. Proche de toutes les activités que nous avions programmé.
L’accueil pourrait être meilleur. Le peu de personnel devant s’occuper de tout en est sans doute à l’origine. Pas de borne de recharge électrique.
07.07.2026
Breakfast was great and staff so friendly and helpful
05.07.2026
ok for a base to sight see from. then come home and go to bed. we did not eat at the hotel at all.
we did NOT use th dining room as we were eating out. the hotel was a base only.
best feature..watching the boats go down Neptunes stair case
the bedroom was tired. the carpet was stained the bathroom could have done with a deep clean in the shower area, the wardrobe was a bit passed it. the veranda needed a bit of TLC.
04.07.2026
Good overall but quite expensive as breakfast was not included.
Location was great, staff were very good.
The shower was not great as could move and spray the ceiling, and shower head would move around when trying to adjust the temperature. The toilet seat was not securely fixed and would move around.
29.06.2026
We wouldn’t go back to be honest
Location was good
Very very dated hotel decor. Our bathroom had a shower curtain and it was simply disgusting and mouldy. The manager did replace it once I complained though and was very nice about it. The bed was uncomfortable and the room was small. We don’t think it was worth the price we paid.
29.06.2026
Equipe é muito boa
27.06.2026
Location next to the locks and the view of Ben Nevis.
Meal was good
A little tatty in some places.
Expensive for ones night accomodation
25.06.2026
Bett viel zu klein. Hygiene war leider nicht gut. Wasserdruck in der Dusche nicht vorhanden. Duschkopf komplett verkalkt und alt. Sollte am besten mal gewechselt werden. Auch Fenster teilweise sehr alt und herruntergekommen.
24.06.2026
Gutes Hotel, wie erwartet, mittleres Segment
Gute Auswahl
Die Betten sind typisch Englisch sehr schmal und kurz (ist aber ein bekanntes Phänomen).
Der Wasserdruck der Dusche war extrem niedrig
23.06.2026
Great location for a stop over.
The location was fab for our one night stopover. The evening meal was really lovely and breakfast was fab too. The position, next to the locks, made it a good spot for a walk after dinner.
We asked for a pet free room, and whilst there was no evidence of pets and it was very clean, I did have a reaction to something in the room and sneezed a lot in the morning and then for the rest of the day.
22.06.2026
Convenient
Location
Expensive
21.06.2026
Good
Nice food. Room good but view bit restricted. Friendly helpful staff. Lovely location.
Curtains hanging down not enough hooks so couldn't close.
21.06.2026
Sehr empfehlenswertes Hotel, direkt am Kanal gelegen, mit schönen Zimmern und leckerem Essen.
Das Personal war sehr freundlich. Das Frühstück und das Abendessen waren lecker, es gab auch andere Dinge auf der Speisekarte als die üblichen Burger und Fish and Chips. Wir hatten ein großes Zimmer mit Blick nach hinten auf die Staustufen des Caledonian Canal und würden dieses Hotel für die Region Fort William auf alle Fälle empfehlen.
21.06.2026
Convenient location but expensive
Clean and comfortable with pleasant and helpful staff
Guttering outside room was blocked/damaged which caused water to run down window noisily when raining.
Very expensive for 1 night stay
20.06.2026
Excellent accommodation with excellent staff.
View from room over the canal locks.
Nothing.
20.06.2026
Great
Location
Nothing, shower was cold in the morning
17.06.2026
Lovely stay, would definitely return.
Beautiful room, made to feel very welcome, lovely food though smaller portions would have been fine.
Room was too warm and couldn’t find thermostat to lower the temperature but I’m sure if I had asked it would have been sorted.
16.06.2026
Good hotel.
We have stayed here previously a couple of times. The hotel is in a nice location, and parking is good. Dinners were good ( not included in price).
I think £470 for two nights, plus £30 for the dog is a bit steep if breakfast is not included. This was for a basic standard room. Quite small. Extra for meals. I assumed breakfast was included, and didn’t notice it wasn’t until we got there.
16.06.2026
La ubicacion
Cama muy chica. No habia shampoo.
16.06.2026
El trato. Llegamos tarde y mantuvieron la cocina del restaurante abierta para darnos de cenar e incluso nos permitieron luego pedir postres. Buen desayuno a petición. La ubicación genial para salir dirección de Mallaig.
Nada reseñable
16.06.2026
Good for a quick trip
Loved the restaurant and bar.
Uncomfortable beds and a bit of a haul to downtown
16.06.2026
The shower was tremendous. Located just outside Fort William
Reception not always manned. Tv remote control broken lamp not working. Dead wasp on floor and hairs on duvet cover
14.06.2026
I like only staff and cleaniness
Rooms are very small and near to outdoor i feel so disturbed
14.06.2026
Rien
L'hôtel etait sal, les peintures écaillées.
Rien ne valorise lhotel et nous sommes tres loin de 4 etoiles annoncées
13.06.2026
Beautiful scenery
Great location for you to travel to Fort William. The breakfast was very plentiful, with a self-service selection of bread, cereal, juice, and coffee, as well as a choice of a hot dish.
The hotel was a bit old, and the room was a bit small.
12.06.2026
Le calme.
A côté du canal calédonien avec ses écluses
Excellent petit déjeuner . Ainsi que manger à l'hôtel
A recommandé pour d'éventuels visiteurs .
Rien
11.06.2026
Served its purpose.
Location
Didnt feel it merited 4 stars. Felt a bit understaffed although staff were very friendly.
Limited toiletries provided.
No covered cycle storage
09.06.2026
Very comfortable with kind friendly staff
Excellent location kind friendly staff
I would have liked a better view from my window I could only just see the canal because of trees
08.06.2026
We booked dinner at 7.30 but waited until 8.30 before it arrived with no member of staff informing us of delay.
08.06.2026
Nettes Personal
Schönes Restaurant
Tolles Frühstück
Schöne ruhige Lage
Das Zimmer war etwas in die Jahre gekommen
07.06.2026
NADA
Impresentable: muy sucio, un asco la mugre que había en todo el hotel. La cortina del baño estaba con manchas de humedad y tenía un olor que MATABA.
Las fotos son de hace 20 años.
Ese hotel no es ni dos estrellas.
NO había presión de agua para ducharse.
El servicio diario del hotel no sabe ni hacer la cama.
Puedo escribir mil cosas más, NI SE TE OCURRA IR A ESTE HOTELUCHO.
07.06.2026
Location is good, breakfast was ok
Hotel was not clean, both room and common areas..a bucket under a urinal is not 4 star. Dust all over room, room cleaning was very poor. Restaurant at breakfast at the evening before detritus under the table.
No shampoo..hand wash dispenser in shower.
06.06.2026
Te duur voor oud hotel
Het ligt op een mooie locatie
Je betaalt veel te veel voor wat je krijgt
06.06.2026
Easy access, with attached restaurant. Close to attractions
N/a
05.06.2026
Comfortable with nice staff
Location, comfortable
N/A
05.06.2026
Poor in all respects other tan staff
Location is good
Not clean and does not in any way deserve 4 stars
03.06.2026
Good sized room. Excellent bed. Nice bathroom. Tea and coffee facilities in room with a kettle, not a complicated coffee maker.
Dinner was good. Basic choices on menu but quite well done and sufficient GF choices for my wife.
Lack of attention to detail by housekeeping when room was serviced. Liquid soap not replaced; cups not washed properly.
Breakfast - limited choice on cold buffet with regard to fruits/cold meats/ pastries etc. Should be a wider range. Coffee from thermos flasks and hot water for tea from thermos flasks - rather poor. Should be a proper machine or served properly to the table.
Nothing could be charged to the room. Everything had to be "pay-as-you-go". What a pain !
03.06.2026
Comfortable stay but disappointing food wise.
Cleanliness.
Comfortable bed.
No lift to room.
Not much choice of gluten free food.
03.06.2026
Petite pause très sympa
Avant tout, le personnel est très agréable ! Le restaurant propose une cuisine typique et conviviale. Petit déjeuner ultra copieux. La chambre supérieure est très grande et confortable. Les écluses sont juste à côté, intéressant à voir. L'hôtel semble sorti des années 80, mais toujours appréciable.
02.06.2026
Hotel très bien placé et au calme
Emplacement au calme++, joli jardin autour de l'hôtel
Gentillesse du personnel
Décoration de la chambre à moderniser
02.06.2026
Personnel agréable, restaurant correct
Pas d'eau chaude le soir de l'arrivée, pas d'ascenseur, pas de chauffage dans la salle de bain
Trop cher pour la prestation
01.06.2026
Globalement satisfaisant
Situation agréable près des écluses.
Lit de 140 cm trop petit
Très excentré
01.06.2026
No qhere near 4 star standard.
31.05.2026
Fort Williams ist an sich unberechtigterweise teuerer als anderswo.
Im Moorings kann man klasse Abendessen und für uns ein perfekter Auagangspunkt für MTB am Ben Nevis. Ein Bikekeller wäre gut, der fehlt
Bikekeller und Bikewash
Licht am Kanal leichtet etwas zu hell ins Zimmer !!! Kleinigkeit...
30.05.2026
Einfache Unterkunft für Übernachtung und kurzen Aufenthalt durchaus ok.
Das Personal war freundlich, das Essen war gut. Die Lage ist direkt an den 9 Schleusen – die sogenannten "Neptunes Stairs". Schön für einen abendliche Spaziergang.
Die Zimmer waren einfach gehalten. Die gesamte Unterkunft ist etwas in die Jahre gekommen. Das gesamte Erscheinungsbild nicht sonderlich gepflegt, aber grundsätzlich sauber.
29.05.2026
Not worth it whatsoever - look elsewhere.
The location was nice, and the people were very kind and helpful.
It was definitely not a 4 star hotel. It was insanely expensive for what it was. Our room was in a basement..? With one small window. The room felt like it was an afterthought. I cannot believe how much I paid for this place and no meals were included.
28.05.2026
Breakfast and dinner very good although food at night took quite a while to be served but it was very busy. Staff where extremely nice.
28.05.2026
It was a nice room but expected just a bit more gor the pricee
It was ok but I think it could have been included in the price of the room as it was nothing exceptional
Toiletries.... no shampoo 6 conditioners.
2 teabags, 2 milk, lots of coffee. Yes we got some on asking but not well restocked. Faulty bed light, given a new bulb but didn't work. Think continental breakfast could well have been included in price.
28.05.2026
Une impression générale de s'être fait avoir.
L'emplacement géographique est intéressant pour visiter la région.
Il y a un grand parking gratuit pour les clients.
Un séjour très décevant et trop cher pour un 4 étoiles, marqué par un manque de services, un confort négligé et un petit-déjeuner incomplet.
Concernant la chambre :
* La nôtre était située à côté d'une ventilation très bruyante qui ne s'arrêtait qu'à 22 heures.
* La fenêtre donne sur le local à poubelles et sur la zone de pause des employés. Lorsqu'ils fument et que la fenêtre est ouverte, la fumée remonte directement dans la chambre.
* La propreté est approximative. Le magazine posé sur la table de chevet était couvert de gras...
* Enfin, il n'y a pas de débit dans la douche, mais c'est un détail par rapport au reste.
Concernant le petit-déjeuner (environ 17 €) :
* Grosse déception puisque le chocolat chaud n'est pas inclus dans les boissons chaudes proposées et vient en supplément pour 4,5 £.
* L'organisation est étonnante puisqu'il n'y a aucun mug ni aucune tasse à disposition et qu'il faut systématiquement s'adresser à un employé.
* Le buffet en libre-service est très limité. Nous n'avons eu des viennoiseries qu'une seule fois sur les deux jours. Les assiettes proposées au menu ne sont pas très copieuses par rapport à d'autres établissements 4 étoiles.
Concernant l'hôtel dans son ensemble :
* La réception est inexistante. Le check-in et le check-out se font avec l'employée du restaurant.
* Les chambres, les couloirs et l'ameublement font effectivement très vieillots, comme l'ont souligné d'autres commentaires.
Nous sommes déçus de notre séjour au Moorings car nous nous attendions à un hôtel 4 étoiles, mais le cahier des charges n'est visiblement pas respecté. Par ailleurs, c'est l'hôtel le plus cher par nuit dans lequel nous avons dormi en Écosse, et c'est celui qui proposait la moins bonne expérience.
28.05.2026
Quarto maravilhoso e vista linda.
Quarto espaço e muito confortável. Banheiro também bem espaçoso e ducha excelente. Vista muito agradável.
O preço é alto.
28.05.2026
Fantastic staff, great food, lovely stay.
Room was lovely, the balcony made it a very lovely stay. Food was fantastic. We stayed here the night after I was in for an operation and the staff could not have done more to help make us comfortable, they really went above and beyond. They were so kind, and helpful, and checked in with my husband often to see if there was anything we needed and to see how I was doing. This was really appreciated and would highly recommend as somewhere to stay.
27.05.2026
Nice hotel in great location but some re-training of restaurant staff required.
Easy car parking. Nice comfortable room. Nice breakfasts and dinner with good service at breakfast, particularly as breakfast service was limited to 2 staff only who were struggling to cope at the busiest time.
On first arrival hotel looked a little tired and in need of an uplift. Reception area was dark, cramped and unmanned with directions to go to bar/restaurant area to find receptionist to register.
Restaurant service for evening meal was poor and necessitated a complaint to the manager.
27.05.2026
The staff were great, very comfortable and would stay again
Very friendly and comfortable but shower was difficult to operate
Little far out of town
26.05.2026
Situé à 15mn du centre, près du canal, au calme. Chambre agréable, spacieuse.
L'hôtel fait un peu vieillot, mais c'est propre. Accueil agréable.
Insonorisation moyenne, on entendait les voisins du dessus qui se déplaçait !
26.05.2026
Location and staff excellent. There is no way this is 4 stars compared to other hotels. Still has Covid screen up at rec
Location, friendly staff
No emphasis on booking reference stairs and difficulty for those with mobility issues. Insufficient staff at breakfast to clear tables and replenish breakfast items.
26.05.2026
This was a last minute decision to visit Fort William with a puppy in training, the hotel staff made me feel very welcom
The staff look after your every need and it feels like a home away from home even though it’s a hotel.
Rali is a fabulous attentive member of staff, she has great customer service, Sav is exceptional I know he only started but he could work in such places as Gleneagles or 5 star hotels around the world as he has first class quality. The reception, housekeeping staff are very helpful. The food is fantastic.
The rooms could do with a slight upgrade
26.05.2026
Ok pour une ou deux nuits, salle de bain refaite récemment.
25.05.2026
Pleasant
Views of Ben Nevis and the locks. Rooms clean and brand new bathroom and shower.
We were on motorcycles and the parking for these securely was limited.
25.05.2026
Te duur voor wat je krijgt….
Door reis locatie naar Isle of Skye
Onpersoonlijk, ( deels ) erg vies, oude inrichting op kamers en daarbij veel te duur voor dergelijke kamers…..
25.05.2026
Friendly staff, comfortable bed and pillows, breakfast food was good and relatively clean
Shower pressure was barely a trickle
Room could do with some well needed maintenance
25.05.2026
Great location!
Loved the location near Neptune's Stairs.
22.05.2026
Lovely room. Although it was a last minute booking with a dog, we were accommodated in a lovely room with every thing we could have wanted.
Poor choice of food in restaurant on evening. Buffet breakfast was very short on things. Kept having to ask for coffee etc.
22.05.2026
Leuke bar met lekker restaurant. Honden zijn welkom.
22.05.2026
Could be a great stay.
The location is really lovely and convenient. I really enjoyed walking by the locks. The staff are really warm and welcoming. Great shower!
The property has a lot of deferred maintenance and looks pretty tired.
22.05.2026
Everything about hotel was as it should be without exception
21.05.2026
Expensive for a rather tired hotel
Staff were friendly
They use a lot of very highly perfumed air freshener…..difficult to tolerate
21.05.2026
Grande chambre
Emplacement
Service pas professionnel
21.05.2026
The views from our bedroom window.
The hotel was extremely dated, photos didn't represent the room. The shower was poor. The food in the restaurant was bad, the meat was tough, potatoes lukewarm, vegetables hard. The cups in room were dirty.
21.05.2026
Nice stay. Lovely breakfast
Perfectly situated for Viaduct and Fort William. Lovely breakfast
20.05.2026
Just the Job
Location
.
20.05.2026
Nice position but weather was awful so couldn’t get the full benefit of the locks
The hotels position. Also we were put in a very small room and they moved us up to a bigger nicer one.
Needed lots of money spending on it but it seems they are doing it gradually
20.05.2026
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